Divakar

I lead service delivery operations for enterprise FortiSASE deployments, managing the secure internet access and private application connectivity layer for distributed workforces. My role covers operational health monitoring, policy lifecycle management, SLA adherence, and escalation ownership across customer environments.

Working with FortiSASE means operating at the intersection of SD-WAN, ZTNA, and cloud-delivered security — ensuring users connect securely and consistently whether they're in a corporate office, remote location, or on the road.

• Service health oversight and proactive incident management
• Policy design review and optimization for distributed user populations
• Cross-functional coordination for onboarding and change management
• SLA reporting, trend analysis, and continuous service improvement

I oversee the operational management of FortiEDR deployments, with a focus on detection quality, response process efficiency, and the reduction of false positives that erode analyst confidence over time. My experience includes tuning detection policies, managing escalation workflows, and improving incident response playbooks.

Effective EDR isn't just about tooling — it's about building operational discipline around it. I work to ensure the platform generates signal that teams can act on, with response processes that are consistent, documented, and continuously reviewed.

• Detection policy tuning and exclusion management
• Incident response workflow ownership and playbook development
• Platform performance monitoring and alert triage quality improvement
• Coordination with security operations teams on escalated events

My work with FortiClient EMS centers on endpoint posture visibility, compliance enforcement, and the operational management of the EMS deployment as an enterprise-scale platform. I manage deployment health, software update cycles, and ensure endpoint telemetry flows cleanly into the broader security ecosystem.

A well-run EMS environment means every endpoint is accounted for, posture checks are enforced consistently, and the data coming out of the platform is reliable enough to inform security decisions.

• EMS platform health and endpoint inventory management
• Posture-based compliance enforcement and policy deployment
• Telemetry integration with SASE and EDR environments
• Update management and endpoint software lifecycle oversight

Before my current platform-focused role, I spent years building, managing, and securing enterprise network and IT infrastructure across India and Canada. This foundation — routing and switching, firewall administration, VPN, and systems management — underpins everything I do at the platform level.

Understanding infrastructure deeply means I can diagnose problems others might miss, communicate effectively with both technical teams and leadership, and approach platform security operations with genuine context about what's running beneath the surface.

• Enterprise routing, switching, and firewall design and management
• VPN infrastructure and remote access security
• IT operations, systems administration, and service management
• Incident response and network troubleshooting across distributed environments